Ibrahim Arain
Software Developer @ Amico Affiliates | B.Sc. & BCS Double Major @ the University of Windsor
About Me
I've led the development of applications across industries like construction, logistics, manufacturing, and property management. These range from visitor tracking and employee directories to document management systems, large-scale emergency alert platforms serving thousands of users, and internal systems that combine inventory tracking, project management, and AI-powered support tools.
My diverse experience across automotive, construction, real estate, and health insurance drives my passion for incorporating technology and AI automation to streamline operations and enhance efficiency across all sectors.
My Work
I've built over a dozen software solutions for Amico. Here are some of the ones I'm most proud of.
TRACK – IT Management System
A comprehensive platform for managing phone and device inventory, phone plans, tech equipment, software licenses, users, cost allocations, software development projects, travel requests, heat tickets, IT learning modules FAQs, and an AI-powered help desk. This software is the main hub for managing all technology and software at Amico. The coolest feature is that I fully replaced Zendesk and made a whole email ticketing system from scratch.
- •300+ active users across the organization
- •4,500+ support tickets processed to date
- •Automated AI invoice processing: 3 days → few seconds
- •$17,000 saved in third party software costs
NOUBOT - AI Assistant
A RAG agent that leverages vector embeddings and semantic search to answer questions about company processes and procedures. Documents are processed into vector embeddings stored in a vector database, enabling the AI to retrieve relevant context and generate accurate responses based on internal knowledge. Integrated into Microsoft Teams with conversation history and document tracking.
- •70+ questions answered to date
- •Saves FAQ lookup time: A few minutes → few seconds
TERRASTRADA - Truck & Load Management
A logistics platform that gives dispatchers control over truck and load management, monitor load progress in real-time, and generate operational reports. The system integrates directly into daily workflows, replacing manual processes saving hours of paperwork and improving efficiency across the board.
- •11,000+ loads processed to date
- •$60,000 saved in labour and software costs
BEACON - Remote Island Alert System
A mass alert system that delivers updates and emergency alerts to residents of Bois Blanc Island. Messages are sent instantly via SMS and email, with delivery logs for reliability.
- •Serves 200+ homes across Bois Blanc Island
WELCOME – Visitor Tracking System
The first software I ever built for Amico. It replaced outdated paper sign-in logs with a simple digital check-in process. Visitors can register instantly, and employees get real-time SMS and email notifications when their guests arrive. Security now has a live, searchable record of every check-in and check-out.
- •5,000+ visitors processed to date
- •Deployed across offices in Windsor, Cambridge, and Toronto
Building applications and softwares for businesses.
Docimate
AI-powered platform that transforms any document into structured usable data. Chat with documents and spreadsheets, extract insights from tax forms to bank statements, and automate entire workflows in one unified platform.
Rentless
Direct rental platform connecting tenants with property owners, eliminating middlemen and useless documents. Find properties not listed elsewhere, pay rent with cards for rewards, and manage everything from digital leases to direct communication in one centralized platform.
Education
Double Major in Integrative Biology and Computer Science
University of Windsor
Sep 2022 - Present
Other Experiences
Client Services and Mailing Operations
GreenShield Canada
May 2023 - Dec 2024
Brand Ambassador
Menzies Automotive Group
Mar 2022 - Nov 2022