Amico Affiliates

The Problem

IT stuff was scattered everywhere - devices in spreadsheets, licenses recorded in emails, and support tickets on expensive third party software.

The Solution

Built one system that handles all IT operations. Track devices, manage licenses, handle support tickets, manage projects, LMS, and even answer common questions with AI.

Key Features

• • Device, phone number/plan and inventory tracking
• • Manage all software subscriptions and licenses
• • Support ticket system
• • Project management
• • Travel request system for roaming
• • Learning management system for training
• • FAQs and AI help desk

Impact & Metrics

• •300+ active users across the organization
• •4,500+ support tickets processed to date
• •Automated AI invoice processing: 3 days → few seconds
• •$17,000 saved in third party software costs

The Problem

People were constantly submitting heat tickets for the same questions about company procedures. Our FAQ system was outdated and sometimes people found it hard to understand the answers.

The Solution

Built an AI assistant that can search through documents and answer questions instantly. It's trained only on our internal data and integrated into some of our existing systems and Microsoft Teams. We can also see the history of conversations and documents that were used to answer questions.

Key Features

• • Access to FAQ system
• • Teams bot
• • Chat history and logs

Impact & Metrics

• •70+ questions answered to date
• •Saves FAQ lookup time: A few minutes → few seconds

The Problem

Trucking operations were running on spreadsheets and emails. Dispatchers spent time contacting trucks to check on loads or where they were.

The Solution

Built a system that tracks trucks and loads. Dispatchers can see where everything is and generate reports without the paperwork.

Key Features

• • Load tracking
• • Generate reports

Impact & Metrics

• •11,000+ loads processed to date
• •$60,000 saved in labour and software costs

The Problem

Bois Blanc Island had no way to quickly communicate with all residents during emergencies or share important updates.

The Solution

Built a system that can send messages to every resident instantly via SMS and email. Used for important updates and emergency alerts.

Key Features

• • Twilio API for SMS delivery

Impact & Metrics

• •Serves 200+ homes across Bois Blanc Island

The Problem

We were still using paper sign-in logs. Visitors had to fill out forms by hand, employees never knew when their guests arrived or when they left, and there wasn't really any way to track who was in each building.

The Solution

Built a simple web app where visitors can check in digitally via iPad kiosk. Employees get SMS and email notifications when their guests arrive with their details and photo, and theres a record of pending and checked in visitors across all offices.

Key Features

• • iPad check in and out
• • SMS and email notifications via SendGrid API
• • Access to history of all visitors across all offices across Ontario

Impact & Metrics

• •5,000+ visitors processed to date
• •Deployed across offices in Windsor, Cambridge, and Toronto

The Problem

Property issues were getting lost in emails and spreadsheets. Nobody knew what was being worked on or if things were actually getting fixed. We had no way to track government deadlines or keep legal records.

The Solution

Built a property management platform where issues get logged, assigned, and tracked until they're resolved. Stores all owner records, communications, and legal documents. Automatically tracks government deadlines and generates reports for Tarion.

Key Features

• • Issue tracking and assignment, with image uploads, followups, and comments
• • Owner records and communication storage
• • Legal document management with government deadline tracking

Impact & Metrics

• •800+ issues resolved to date
• •Reduced average issue turnaround time by roughly 80%

The Problem

An expensive third party software was used to track wall production. It was difficult to use and didn't integrate with our other systems.

The Solution

Built a tracking system that follows each wall through every production stage, requiring workers to sign off on each stage. Managers can see where everything is and identify problems quickly. Made our way, for our use case.

Key Features

• • Managers can see where each wall is and who's working on it
• • Sign off on each stage of the production process
• • Quality control checkpoints

Impact & Metrics

• •400+ sheets of drywall tracked to date
• •$23,000 saved in labour and third party software costs

The Problem

All documents were scattered across different systems and folders. Nobody knew when things were expiring until it was past date.

The Solution

Built a document storage system that organizes everything and sends automatic reminders before documents expire. Contractors can manage and upload their own documents.

Key Features

• • Company and contractor document storage and organization
• • Portal for contractors to manage their own documents
• • Automatic renewal reminders

Impact & Metrics

• •Documents for 250+ contractors managed

The Problem

The odometer of each vehicle was not being tracked. This made it difficult to keep records of vehicle usage for tax purposes.

The Solution

Built a system that tracks the odometer of each vehicle in the fleet, with GPS tracking and reminders. Drivers can record when they start their trips, and the GPS tracks the vehicle's route and distance traveled.

Key Features

• • Apple Maps integration for GPS tracking
• • Reminders for recording odometer readings

Impact & Metrics

• •Recording the odometer of 500+ company vehicles

The Problem

Traditional phone calls were being used to book tee times. Everything was done manually on paper and in spreadsheets.

The Solution

Built a system that allows staff and users to book a tee time. It also has leaderboards, scorecards, discount and membership management, and friend collaboration features.

Key Features

• • Tee time booking
• • Scorecards and history
• • Discount and membership management
• • Friend collaboration features

The Problem

Nobody could find anyone's contact info. People were constantly asking for phone extensions or digging through Teams to find someone's number. On top of that, it's annoying to have to create contacts for each person when adding them to your phone.

The Solution

Built a searchable directory with everyone's contact info. You can search by name or department, then call or email directly from the app. You can also export a contact or even a whole department directly to your phone.

Key Features

• • Export contacts to phone
• • Direct click to call or email
• • Mobile app for iOS and Android